Role Description
Reception Volunteers educate potential customers about LCHS and our current adoptable animals, in-person and over the phone.
Role Details
Level:
1
Reports to:
Director of Operations
Position Function and Organizational Impact:
Receptionist volunteers are typically the first to interact with customers so it is important to leave a good first impression by handling situations with positivity and thoughtfulness.
Time Commitment and Location of Work:
3 hours per shift on site
Goals:
You will be tasked with answering phone calls, redirecting them as needed, answering questions, and assisting walk-in adopters. Receptionists are expected to connect adopters with LCHS staff who can answer their questions or service them somehow.
Qualifications/Requirements:
- Great customer service skills
- Orientation required
- Understand guidelines in receptionist handbook